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Exchanges (excluding dyed items)
Items will happily be exchanged for a similar item or any item in current stock, excluding dyed items.
· Items MUST be returned in their ORIGINAL CONDITION and ORIGINAL PACKAGING
· Please do not mark or deface the box in anyway or they will not be classed as original condition and will not qualify for a refund in anyway
You must email onlineweddingshoes@yahoo.co.uk to advise, and await a returns form and label containing your returns number to be sent by return of email.
Items will not be accepted without a returns form enclosed in the box and the address label attached on the outside of the packaging.
A return request must be received within 7 days of receipt of item.
Return postage is at buyers expense.
Postage will be payable by the buyer on the replacement item.
Please obtain a proof of posting.
Please place your sender’s details clearly on the reverse of the packaging.
If an item has already been exchanged and the additional postage has not been paid and then is returned for a refund the additional postage will become payable from the refund due.
If an item has to be resent due to an item not being collected from the post office then the additional postage will become payable from the refund due.
For orders over £100 which received free P&P. If part or all of your order is returned for a refund and the remaining order value is below £100.00 then the shipping cost of £8.00 will become payable from the refund due.
PLEASE NOTE:
You must email to advise first before returning any item and Items MUST be returned in their ORIGINAL CONDITION and ORIGINAL PACKAGING, please do not mark or deface the box in anyway or they will not be classed as original condition and will not qualify for a refund in anyway. Items must also contain the returns form and returns number or a refund/exchange cannot be issued.
Dyed items are non returnable
If you do not receive your returns form and label by return of email with 24 hours please email onlineweddingshoes@yahoo.co.uk
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